Emjay Clinic & Diagnostics
Last Updated: 28 November 2025
Welcome to Emjay Clinic & Diagnostics (“we,” “our,” or “the Clinic”). By accessing our website (emjayclinic.com), booking an appointment, or using our diagnostic and clinical services, you (“you,” “patient,” or “user”) agree to the following Terms & Conditions. Please read them carefully.
1. Acceptance of Terms
By using our website or visiting our clinic, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, as well as our Privacy Policy. If you do not agree, you must discontinue use of our services.
2. Services Provided
Emjay Clinic & Diagnostics offers:
Pathology and laboratory tests
Radiology and imaging services
General and specialist consultations
Diagnostic health packages
Online appointment scheduling
Report delivery (physical/online)
We reserve the right to modify, suspend, or discontinue any service at any time.
3. Patient Responsibilities
By using our services, you agree to:
Provide accurate and complete personal and medical information
Follow instructions given by healthcare professionals
Comply with safety guidelines within the clinic premises
Make payments for all services availed
Collect reports within the specified time frame
Providing false or misleading information may result in refusal of service.
4. Appointments & Scheduling
Appointments can be booked through our website, phone, or in person.
Appointment times are approximate and may vary due to medical emergencies or procedural delays.
We reserve the right to reschedule or cancel appointments when necessary.
5. Payments & Billing
All fees must be paid in full at the time of service unless otherwise specified.
We accept cash, digital payments, or card payments (subject to availability).
Prices for tests and consultations may change without prior notice.
Insurance claims are processed only when supported by valid documentation.
6. Refund & Cancellation Policy
Refunds are allowed only if a test/service is not initiated or cancelled by the Clinic.
No refunds will be provided once the test/sample collection has been completed.
Cancellations made by the patient may be subject to charges (if applicable).
Refunds, if approved, will be processed within 7–14 business days.
(If you want, I can generate a separate detailed Refund Policy.)
7. Diagnostic Reports
Reports are prepared with accuracy and due care based on the received samples and medical standards.
Turnaround time (TAT) may vary based on test type, laboratory load, or technical issues.
Patients must verify their personal details on the report upon receipt.
Reports should not be altered, misused, or shared irresponsibly.
The clinic is not responsible for misdiagnosis caused by incorrect or incomplete patient information.
8. Use of Website
By using emjayclinic.com, you agree not to:
Attempt to hack, damage, or disrupt the website
Upload harmful files or malware
Copy, reproduce, or distribute website content without permission
Use the website for unlawful purposes
All content (text, images, logos) is the property of Emjay Clinic & Diagnostics.
9. Medical Disclaimer
Diagnostic reports and consultations are for medical use only.
Online information on the website is not a substitute for professional medical advice.
Always consult qualified healthcare professionals for diagnosis or treatment decisions.
10. Limitation of Liability
Emjay Clinic & Diagnostics is not responsible for:
Delays in report delivery due to technical or laboratory issues
Loss of data due to external system failures
Misinterpretation or misuse of diagnostic reports
Third-party services or external websites linked from our website
Our liability is limited to the extent permitted by applicable laws.
11. Data Privacy & Confidentiality
Your personal and medical information is collected and used as described in our Privacy Policy.
We maintain strict confidentiality of patient data and comply with applicable legal standards.
12. Changes to Terms & Conditions
We may modify these Terms & Conditions at any time. Updates will be posted on our website with the revised date. Continued use of our services signifies your acceptance of any changes.
13. Contact Information
For any questions or concerns regarding these Terms & Conditions, please contact:
Emjay Clinic & Diagnostics
Super Market Complex, Sector 19,
Behind Garg Petrol Pump, Near Ambagan Circle,
Rourkela, Odisha – 769002
Phone: +91-9713076060
Email: support@emjayclinic.com
Website: emjayclinic.com