Last Updated: 28 November 2025
Emjay Clinic & Diagnostics (“we,” “our,” or “the Clinic”) is committed to safeguarding your personal and medical information. This Privacy Policy explains how we collect, use, protect, and share your data when you visit our facility, use our diagnostic services, or access our website: emjayclinic.com.
1. Information We Collect
We collect the following types of information to provide safe and effective healthcare services:
A. Personal Information
Full name
Date of birth
Residential address
Phone number
Email address
Gender
Emergency contact details
B. Medical & Diagnostic Information
Medical history and symptoms
Doctor consultation notes
Diagnostic test orders and lab results
Radiology and imaging reports
Prescriptions and treatment recommendations
Billing, payment, and insurance information
C. Website & Technical Information
IP address
Browser and device information
Online appointment details
Cookies and website analytics
2. How We Use Your Information
Your information is used for:
Delivering diagnostic, pathology, and clinical services
Scheduling appointments and managing patient flow
Providing test results and follow-up communication
Processing billing, payments, and insurance claims
Maintaining medical records and regulatory compliance
Improving our services, systems, and website experience
Ensuring patient safety and quality of care
3. How We Share Your Information
We may share information only when necessary and permitted by law, including with:
Referring or treating healthcare professionals
Partner labs, radiologists, and technical service providers
Insurance companies and third-party administrators (TPA)
Legal, regulatory, and government authorities
IT service providers under confidentiality agreements
We never sell your personal or medical data.
4. Data Security
To protect your information, we use:
Secure electronic medical record (EMR) systems
Encryption and access-controlled digital storage
Physical security within clinic premises
Confidentiality training for all staff
Regular system monitoring and secure backups
Even with these measures, no method of data transmission or storage is completely foolproof.
5. Your Rights
You may request the following:
Access to your personal or medical records
Corrections to inaccurate information
Copies of diagnostic reports
Restrictions on certain uses of your data
Withdrawal of consent (where applicable)
Deletion of data (subject to legal & medical retention rules)
To exercise your rights, please contact us using the details below.
6. Data Retention
We retain personal and medical information as required by medical regulations and applicable laws. Once the retention period expires, we securely delete or anonymize your data.
7. Cookies & Website Tracking
Our website may use cookies to:
Enhance browsing experience
Enable online appointment features
Track site performance and analytics
You may manage cookies through your browser settings.
8. External Website Links
Our website may contain links to third-party websites. We are not responsible for their content, policies, or privacy practices. We recommend reviewing their privacy policy before sharing any information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Revised versions will be posted on our website with the updated date. Continued use of our services constitutes acceptance of the revised policy.
10. Contact Information
For any privacy concerns, questions, or requests, please contact:
Emjay Clinic & Diagnostics
Super Market Complex, Sector 19,
Behind Garg Petrol Pump, Near Ambagan Circle,
Rourkela, Odisha – 769002
Phone: +91-9713076060
Email: support@emjayclinic.com
Website: emjayclinic.com